Your privacy is important to GemLuxe. This privacy policy explains how we collect, use, and protect your personal information when you use our website, purchase our products, or interact with us.
1. Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment information, which you provide when you create an account, place an order, or subscribe to our newsletter.
- Transaction Information: Details about purchases you make on our site, such as product types, purchase dates, and amounts spent.
- Log Data: Information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our website and collect certain information. You can control cookies through your browser settings.
- Communications: Records of any communications between you and GemLuxe, including emails, chat logs, and customer service interactions.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support.
- Account Management: To create and manage your account, personalize your experience, and provide account-related notifications.
- Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services. You can opt-out of these communications at any time.
- Website Improvement: To analyze website usage, improve our website’s functionality, and develop new features.
- Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, shipping, marketing, and data analytics. These providers are contractually obligated to protect your information.
- Business Partners: Trusted partners who offer products or services that may be of interest to you. We will only share your information with your consent.
- Legal Authorities: When required by law, such as to comply with a subpoena, court order, or other legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: Using SSL encryption to protect sensitive information during transmission.
- Secure Storage: Storing your information on secure servers with limited access.
- Access Controls: Restricting access to your information to authorized personnel only.
- Regular Audits: Conducting regular security audits to identify and address vulnerabilities.
Despite these efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us.
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at support@GemLuxe.com. We may require you to verify your identity before processing your request.
7. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website after the changes are posted constitutes your acceptance of the updated privacy policy.
9. Contact Information
If you have any questions or concerns about this privacy policy, please contact us at:
GemLuxe
support@GemLuxe.com
