Thank you for shopping at GemLuxe! This shipping policy outlines the terms and conditions related to the shipment of your orders. Please read this policy carefully to understand our shipping practices.
1. Shipping Destinations
We currently ship to addresses within [List of Countries]. If your location is not listed, please contact us at support@GemLuxe.com to inquire about potential shipping options.
2. Shipping Methods and Timeframes
We offer the following shipping methods:
Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary due to factors such as weather conditions, holidays, and carrier delays.
3. Order Processing Time
Orders are typically processed within 1-2 business days. Processing time includes verifying your order, preparing your items, and packaging them for shipment. Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Costs
Shipping costs are calculated based on the following factors:
The shipping cost will be displayed at checkout before you complete your order. We occasionally offer free shipping promotions for orders that meet certain criteria. Please check our website or subscribe to our newsletter for updates on these promotions.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Shipping Insurance
All shipments are insured against loss or damage during transit. If your package is lost or arrives damaged, please contact us immediately at support@GemLuxe.com. We will work with the carrier to file a claim and resolve the issue.
7. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees imposed by your country’s customs agency. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. GemLuxe is not responsible for any delays caused by customs processing.
8. Address Accuracy
Please ensure that you provide an accurate and complete shipping address at checkout. GemLuxe is not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping the order.
9. Delivery Issues
If you experience any issues with the delivery of your order, such as delays, missing packages, or damaged items, please contact us at support@GemLuxe.com. We will work with the carrier to investigate the issue and find a resolution.
10. Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
GemLuxe
support@GemLuxe.com
